Refund Policy

Thank you for shopping at purejoice.com, purejoice.in

Our Return and Refund Policy was last updated 08 June 2023

IMPORANT: Groceries, Dry-Fruits, Spices, Staples are food items. These are non-returnable. Please order only if it is required. 

If for any reason, you are not completely satisfied with a purchase, we invite you to email us at customercare@purejoice.com

 

The following terms are applicable for any products that you’ve purchased from us.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

 

Definitions

For the purposes of this Return and Refund Policy:

“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Purejoice

“Goods” refers to the items offered for sale.

“Orders” means a request by you to purchase goods from us.

“Website” refers to purejoice.com and purejoice.in, accessible from https://purejoice.com , https://purejoice.in

“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

 

Your Order Cancellation Rights

You are entitled to cancel your order within 12 hours without giving any reason for doing so.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By sending us an email: customercare@purejoice.com 

We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.

 

Conditions for Returns

Groceries, Dry-Fruits, Spices, Staples are food items. These are non-returnable. Please order only if it is required. 

In order for the Goods to be eligible for a return, please make sure that:

The goods were purchased in the last 10 days
The goods are in the original packaging

The following goods cannot be returned:

  • Groceries, Dry-Fruits, Spices, Staples are food items. These are non-returnable. Please order only if it is required. 
  • The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any good that does not meet the above return conditions at our sole discretion.

 

Returning Goods

You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:

Purejoice Products Private Limited, A-203, Mayuresh Shrishti, LBS Marg, Bhandup - west, Mumbai - 400078

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Contact Details: customercare@purejoice.com